Refund policy
We offer a 30-day return window from the date you receive your order. If you’re not completely satisfied, you may request a return within this period.
Eligibility for Returns
To be eligible, items must be:
In the same condition you received them: unworn, unused, with original tags, and in original packaging
Accompanied by a receipt or proof of purchase
How to Start a Return
Email us at jhumclements@gmail.com to initiate a return. We’ll provide you with the return address and instructions.
Please note: Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for the cost of return shipping for all returns, regardless of the reason.
For any questions about returns, contact us anytime at jhumclements@gmail.com.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Certain items are not eligible for return, such as:
Custom products, including suits with personalized monograms or other bespoke alterations
If you're unsure whether your item qualifies, feel free to reach out.
Exchanges
To exchange an item, the quickest method is to return the original item and place a new order once your return is accepted.
EU Customers: 14-Day Cooling-Off Period
If your order is shipped to an address in the European Union, you have the right to cancel or return it within 14 days of receipt for any reason. The item must meet the same return conditions noted above.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If it's been more than 15 business days since your return was approved, please contact us at jhumclements@gmail.com.