Frequently Asked Questions

We’re so glad you’re here! Below you’ll find answers to our most common questions about orders, shipping, and returns. If you don’t see your question answered, please reach out to our team — we’re always happy to help.

When will my order ship?

We know you’re excited to receive your Kxxshopz pieces — and we can’t wait for you to enjoy them!
All orders are typically processed within 2–4 business days (excluding weekends and holidays). Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

How long does shipping take?

Shipping times vary depending on your location and chosen delivery method:

  • Standard Shipping (U.S.): 5–10 business days

  • Expedited Shipping (U.S.): 2–4 business days

  • International Orders: 10–20 business days (varies by destination)

Please note: Shipping carriers may experience occasional delays beyond our control, but we’ll always do our best to keep you updated.

Can I change or cancel my order?

We process orders quickly to make sure you receive your items as soon as possible. If you need to make a change or cancel your order, please contact us within 12 hours of placing it. After that, we may not be able to make adjustments, but we’ll do our best to assist you.

What is your return policy?

We hope you absolutely love your Kxxshopz purchase, but if something isn’t quite right, we offer returns within 14 days of delivery for eligible items.
To qualify:

  • Items must be unworn, unwashed, and in original condition.

  • Tags and packaging must be intact.

To start a return, please email us at [your support email here] with your order number and reason for return. We’ll guide you through the simple process!

Do you offer exchanges?

Yes! We want you to find your perfect fit and color. Exchanges are accepted within 14 days of delivery as long as the item meets our return guidelines. Please contact our team to begin your exchange — we’ll take care of the rest.

Do you offer gift options?

Absolutely! Every Kxxshopz piece arrives beautifully packaged — perfect for gifting. You can also add a gift message during checkout, and we’ll make sure it’s included in your order.

Do you ship internationally?

Yes, we proudly ship worldwide! Please note that international customers are responsible for any customs fees, duties, or taxes applied by their country.

My item arrived damaged — what should I do?

We’re so sorry to hear that! Please email us at [your support email here] within 48 hours of delivery with photos of the damaged item and packaging. We’ll replace or refund your item as quickly as possible.

Still have questions?

We’d love to help.
Fill out our contact form  and our friendly Kxxshopz team will get back to you within 1–2 business days.